Privacy Policy and Data Retention
Privacy policy of The Property Styling Company, based in Bath. Home staging expert throughout South West UK.
The Property Styling Company is committed to respecting and protecting your privacy.
This policy sets out how The Property Styling Company collect, store, use, share, retain, and destroy your personal data in accordance with the applicable data protection laws and regulations, including principles of General Data Protection Regulation (GDPR).
About The Property Styling Company
The Property Styling Company is a professional home staging service which serves clients by providing professional home staging consultations, show home installations, furniture rental and related advice.
Our registered address is Silver Ley, Weston Lane, Bath BA1 4AA.
Review of this policy
We keep this privacy policy under regular review and as such, may change it from time to time. Please check the page frequently for any changes. By using our website, you are agreeing to be bound by our privacy policy.
This privacy policy was last updated in June 2020.
What is The Property Styling Company ’lawful basis for processing your personal information?
The Property Styling Company’s lawful basis for processing your personal data is ‘Contract’: processing your data is necessary to deliver our services.
As set out by Article 6(1)(b) of the GDPR: “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”.
The Property Styling Company will therefore process your personal data in order to fulfil our contractual obligations to you, or because you have asked us to do something before entering into a contract (e.g. to provide a quote or details of our services, for example).
How do we collect information from you?
The Property Styling Company collect personal information about you when:
- you make an enquiry via our website (propertystylingcompany.co.uk)
- when you share personal information or documents containing personal information with us via email, post, social media, or telephone
- when you share personal information with us via a face-to-face or Skype meeting
- we gather publically available data sourced online (e.g. from LinkedIn profiles, press releases, news articles, presentations, company websites)
Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy policy.
What types of personal information does The Property Styling Company collect?
The personal information we collect about you may include:
- Name and contact details: name; address/location; telephone numbers; email address; Skype ID; details of social media profiles (e.g. LinkedIn, online portfolios).
How does The Property Styling Company use your personal information?
By providing personal data to us, you are consenting to The Property Styling Company using your data to:
- Provide requested service information in response to your enquiries
- Provide our services
- Seek your views or comments on the services we provide
- Notify you of any changes to our services
- Develop and improve our services
- Communicate with you about other relevant services
- Track and analyse user trends
We will not:
- lease or sell your personal information to third parties
- spam you
- share your personal information with third parties for direct marketing purposes, unless you have permitted us to do so, or we are required to do so by law
Who has access to your personal information?
Under certain conditions, we may disclose your personal information to others as follows:
Third party service providers working on our behalf: We may pass your information to carefully chosen third party service providers for the purposes of completing your order, for providing our services to you, and for running our business.
Other: We would share personal data in response to a legal or government request e.g. a court order or to investigate or prevent fraud or another crime.
Security precautions
Security of information transmitted over the internet cannot be assured, therefore we cannot guarantee the security of any information you transmit to us; you do so at your own risk.
Whilst we cannot guarantee that loss, misuse or alteration to data will not occur, The Property Styling Company take steps to guard against unauthorised access, misuse, alternation, or loss of your personal information under our control.
At your request, we can password protect files before sending them to you via email, with passwords communicated by text message or verbally by telephone.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the protection and privacy of any information you provide whilst visiting such sites. This privacy policy applies only to our website‚ so please check the privacy statements on the other websites you visit.
Controlling your personal information
Here are some practical steps you can take to restrict the collection or use of your personal information:
imit the personal information you share: Only share data that you want to share and are comfortable in sharing. However, please note that not sharing requested information may impact the quality of our service.
Audit your publically available information: Conduct an audit to clarify what personal information you are sharing online. If you share information on public forums e.g. Facebook and LinkedIn, this may be visible to others, unless you lock down your privacy. If, for example, you connect with a member of our staff on LinkedIn, this may be visible to other members of your network, or to other users of the site.
Opt out of electronic communications: We will not contact you for marketing purposes by email, phone, post, or text message unless you have given your prior consent. If you give consent, then we may email you from time to time offering further information about our products and services. If you change your mind about receiving these communications, you can unsubscribe by clicking the unsubscribe link on our emails or by emailing helen@propertystylingcompany.co.uk with the heading Unsubscribe.
If you unsubscribe from our marketing communications, The Property Styling Company reserve the right to contact you about your orders and to share policy updates. You will continue to receive essential account-relevant information.
Cookies: Set your browser to reject cookies.
How to access your personal information as held by The Property Styling Company
It is your right to access, amend, and update your personal data as held by The Property Styling Company.
You can:
- ask for a copy of the information we hold about you
- request that we amend or delete the personal data we hold about you
- revoke your consent to our use of your information for the above listed purposes, accepting this will not entitle you to a refund unless otherwise permitted under our standards terms and conditions
- ask us to stop contacting you for direct marketing purposes
at any time by contacting us at helen@propertystylingcompany.co.uk
The Property Styling Company will acknowledge and respond to your request within 30 days.
In the event of a data breach
The Property Styling Company has a sound understanding of the personal data we hold, where it is stored, who can access it, how to identify personal data breaches, and how to report and manage them if they occur.
Data retention policy
This policy details procedures for The Property Styling Company’s retention and disposal of records and information, and relates to both hard- and soft-copy documents.
Records are defined as all those documents which facilitate the business carried out by The Property Styling Company and which are then retained (for a set period) to provide evidence of its transactions and/or activities. These records may be created, received or maintained in hard copy or electronically.
Relationship with other policies
This policy has been drafted within the context of The Property Styling Company’s privacy policy.
Retention guidelines
The Property Styling Company will retain records of transactions for seven years following completion of services. Following this period, at the end of the financial year, files will be securely deleted or disposed of.
Information, including personal data, that you provide will only be retained for two years following your order, unless otherwise instructed by you.
We review our retention periods for personal information on a regular basis.
Safe disposal of records
Records identified for destruction will be permanently disposed of in accordance with reasonable processes.
Business closure
In the event of business closure, only transaction records will be stored for the defined retention period, then disposed of as outlined above.